Consumer Repair Request

SERVICE QUESTIONS & REPAIR REQUESTS



For Shotgun

STEP 1:

Before sending your gun in for service please read the FAQs and your owner’s manual.

If you are experiencing problems with your gun, often the performance can be improved by following recommendations in the FAQs or manual.

Optimal performance can be achieved by:

· Properly cleaning the gun.

· Using the optimal gas port setting for the ammunition you are shooting.

· Using high quality ammunition.

· Breaking-in the gun by shooting between 50 and 75 rounds.

STEP 2:

Contact a product specialist with questions:

Have a performance or technical question about your JTS firearm? Submit questions to a JTS product specialist. We will reply to you via your preferred method of contact (email or phone) to discuss your questions. CONTACT A PRODUCT SPECIALIST

STEP 3:

If you feel your gun STILL needs to be sent the JTS for service:

1. Obtain a Return Authorization (RA) number.

After you submit "CONTACT A PRODUCT SPECIALIST" form, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number either by phone or email from us.

Please fill out the following "Consumer Repair Request" Form.

2. Ensure the firearm is completely unloaded.

It is dangerous and illegal to ship a loaded firearm through the mail.

Visually and physically check both the chamber and the magazine.

If for any reason the gun cannot be completely unloaded prior to shipping, send an email to customerservice@jtsgroup.us for assistance.

3. Prepare your unloaded gun for shipping.

Put the chamber plug in place to prevent the bolt from contacting the forend.

Pack your firearm in the original box, if you have it.

Insure the package for the replacement value of the gun.

4. Ship the unloaded firearm to us.

We will send the returned address to you when we issue the RA number.

5. Return information for serviced firearms:

Upon completion of service, firearms will be returned to the address provided in the RA form below.

An adult signature will be required upon delivery for all firearms.

When emailing Customer Service to receive updates on product being serviced, please include the RA and serial number ion the subject line.


For Scope

STEP 1:

Before sending your product to us for service please read the FAQs and your owner’s manual.

If you are experiencing problems with your product, often the performance can be improved by following recommendations in the FAQs or manual.

STEP 2:

Contact a product specialist with questions:

Submit questions to a JTS product specialist. We will reply to you via your preferred method of contact (email or phone) to discuss your questions. CONTACT A PRODUCT SPECIALIST

STEP 3:

If you feel your product STILL needs to be sent the JTS for service:

After you submit "CONTACT A PRODUCT SPECIALIST" form, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number either by phone or email from us.

Please fill out the following "Consumer Repair Request" Form.


Consumer Repair Request Form

After you submit the form, you will also receive your form by email, and please print out it and put it with the return package, and send it to us.

Also, the following must be shipped with your merchandise:

· A copy of your driver’s license

· A copy of your proof of purchase

Address (*)
City (*)
State (*)
Country (*)
Zip Code (*)
Your Phone (*)
Your Email (*)
Describe the problem (*)
The copy of Dealer FFL or Driver License (*)