Repair Request

SERVICE QUESTIONS & REPAIR REQUESTS


STEP 1:

Before sending your gun in for service please read the FAQs and your owner’s manual.

If you are experiencing problems with your gun, often the performance can be improved by following recommendations in the FAQs or manual.

Optimal performance can be achieved by:

· Properly cleaning the gun.

· Using the optimal gas port setting for the ammunition you are shooting.

· Using high quality ammunition.

· Breaking-in the gun by shooting between 50 and 75 rounds.

STEP 2:

Contact a product specialist with questions:

Have a performance or technical question about your JTS firearm? Submit questions to a JTS product specialist. We will reply to you via your preferred method of contact (email or phone) to discuss your questions. CONTACT A PRODUCT SPECIALIST

STEP 3:

If you feel your gun STILL needs to be sent the JTS for service:

1. Obtain a Return Authorization (RA) number.

Complete the repair request form below and JTS Group will send you a Return Authorization (RA) number.

2. Ensure the firearm is completely unloaded.

It is dangerous and illegal to ship a loaded firearm through the mail.

Visually and physically check both the chamber and the magazine.

If for any reason the gun cannot be completely unloaded prior to shipping, send an email to customerservice@jtsgroup.us for assistance.

3. Prepare your unloaded gun for shipping.

Put the chamber plug in place to prevent the bolt from contacting the forend.

Pack your firearm in the original box, if you have it.

Insure the package for the replacement value of the gun.

THE FOLLOWING MUST BE SHIPPED WITH YOUR GUN:

· A copy of your driver’s license or FFL

· A copy of the Return Authorization email you received from us that includes the problem description and your contact information.

· A copy of your proof of purchase

4. Ship the unloaded firearm to us.

We will send the returned address to you when we issue the RA number.

5. Return information for serviced firearms:

Upon completion of service, firearms will be returned to the address provided in the RA form below.

An adult signature will be required upon delivery for all firearms.

When emailing Customer Service to receive updates on product being serviced, please include the RA and serial number ion the subject line.

RA Number (*)

Model Number (*)

Serial Number (*)

Purchased Date (*)

Full Name (*)

Driver license or FFL

Address (*)

City (*)

State (*)

Country (*)

Zip Code (*)

Your Phone (*)

Your Email (*)

Describe the problem (*)

Please upload the file